Enterprise content management

Our Enterprise Content Management solution includes content management, combines the capture, search and networking of documents with digital archiving, document management and workflow. It specifically includes the special challenges involved in using and preserving a company’s internal, often unstructured information, in all of its forms. Therefore, most ECM solutions focus on business-to-employee (B2E) systems.

As ECM solutions have evolved, new components have emerged. For example, as content is checked in and out, each use generates new metadata about the content, to some extent automatically; information about how and when people use the content can allow the system to gradually acquire new filtering, routing and search pathways, corporate taxonomies and semantic networks, and retention-rule decisions. Email and instant messaging feature increasingly in decision-making processes; ECM can provide access to data about these communications, which can be used[by whom?] in business decisions.

Solutions can provide intranet services to employees (B2E), and can also include enterprise portals for business-to-business (B2B), business-to-government (B2G), government-to-business (G2B), or other business relationships. This category includes most former document-management groupware and workflow solutions that have not yet fully converted their architecture to ECM, but provide a Web interface. Digital asset management is a form of ECM concerned with content stored using digital technology.